Refund policy
RETURNS AND REFUNDS POLICY
We are committed to providing high quality products to our customers. However, if for any reason you are not satisfied with your purchase, we offer the possibility of requesting a refund within 14 days of placing your order.
Fairness first!
In the event that your order has not yet been processed and you decide to cancel it, you will be refunded the full amount of the order including, if applicable, shipping costs. The refund will be made using the same payment method used for the purchase. Refund processing times may vary depending on the bank or credit card issuer.
If you have received a defective, incorrect and/or broken product, contact us within 14 days of placing your order. Remember to include your order number, one or more photos of the order and all references relating to the delivery of the order. In accordance with our refund policy, we will do our best to resolve the issue as quickly as possible.
In case your order has already been taken in charge and entrusted to shipping:
1. Refund conditions
To request a refund, you must meet the following conditions:
You purchased the product through our website;
The refund request is made within 14 days of purchase;
The product must be returned in the same condition in which it was received, correctly packaged and undamaged;
The product must be returned to the address that will be communicated to you by the support;
2. Procedures for requesting a refund
To request a refund, you must follow the following procedures:
Contact our customer service within the established period to request the refund and provide all the necessary information;
Return the product in the original packaging, correctly packaged and undamaged;
Wait for our team to verify the conditions of the returned product;
Once the returned product has been verified, the refund request will be processed and the refund will be made.
3. Refund Processing Times
Your refund will be processed within 14 days of receiving your returned product and will be made using the same payment method used for the purchase. Refund processing times may vary depending on your bank or credit card issuer.
4. Exceptions
We do not accept refund requests for the following products:
Customized or made-to-measure products;
Products that have been opened, used or damaged by you;
Products that have been packaged at your request.
5. Changes to the Refund Policy
We reserve the right to make changes to this Refund Policy at any time and without notice. You are encouraged to check this page periodically for updates or changes.
Last modified: 05/06/2023
We are committed to providing high quality products to our customers. However, if for any reason you are not satisfied with your purchase, we offer the possibility of requesting a refund within 14 days of placing your order.
Fairness first!
In the event that your order has not yet been processed and you decide to cancel it, you will be refunded the full amount of the order including, if applicable, shipping costs. The refund will be made using the same payment method used for the purchase. Refund processing times may vary depending on the bank or credit card issuer.
If you have received a defective, incorrect and/or broken product, contact us within 14 days of placing your order. Remember to include your order number, one or more photos of the order and all references relating to the delivery of the order. In accordance with our refund policy, we will do our best to resolve the issue as quickly as possible.
In case your order has already been taken in charge and entrusted to shipping:
1. Refund conditions
To request a refund, you must meet the following conditions:
You purchased the product through our website;
The refund request is made within 14 days of purchase;
The product must be returned in the same condition in which it was received, correctly packaged and undamaged;
The product must be returned to the address that will be communicated to you by the support;
2. Procedures for requesting a refund
To request a refund, you must follow the following procedures:
Contact our customer service within the established period to request the refund and provide all the necessary information;
Return the product in the original packaging, correctly packaged and undamaged;
Wait for our team to verify the conditions of the returned product;
Once the returned product has been verified, the refund request will be processed and the refund will be made.
3. Refund Processing Times
Your refund will be processed within 14 days of receiving your returned product and will be made using the same payment method used for the purchase. Refund processing times may vary depending on your bank or credit card issuer.
4. Exceptions
We do not accept refund requests for the following products:
Customized or made-to-measure products;
Products that have been opened, used or damaged by you;
Products that have been packaged at your request.
5. Changes to the Refund Policy
We reserve the right to make changes to this Refund Policy at any time and without notice. You are encouraged to check this page periodically for updates or changes.
Last modified: 05/06/2023
